Build the Future of Technology with Us
At Total, we're crafting the future of technology. Join our team, seize exciting career opportunities, and become part of something special. Make your mark and create the future with us!
Technology Focused. Client Driven.
Our mission is to help IT professionals do more with less. As a premier technology solutions provider, our certified engineers and technology experts work with organizations to develop customized solutions that meet specific requirements.
- We go beyond technical solutions to build long-term relationships.
- We empower our employees to do what's right for the client, and we recognize that a healthy workplace is essential for long-term success.
- We offer competitive salaries and benefits, as well as opportunities for professional development.
Our Commitment to Excellence
- Integrity: We act with uncompromising ethics in all we do, building trust through honest and respectful relationships. As our first core value, this serves as the foundation for all others.
- Teamwork: We are committed to a “one company, one team” environment, where our best work is produced through collaboration and support.
- Innovation: We encourage the exploration of new ideas and strive for continuous improvement, satisfying clients with groundbreaking technology solutions and superior quality, value, and service.
- Expertise: We leverage our colleagues’ diverse strengths and centuries of combined experience to serve as trusted advisors to our clients, helping them achieve their business goals.
- Dependability: We work tirelessly to earn our reputation by demonstrating consistent behaviors, delivering promised results, and applying the same level of service to each of our clients.
Wonder What it’s Like Working at Total?
What is it like to work at Total Communications?
Working at Total Communications means being part of a dynamic and exciting team-oriented environment. It's fun, innovative, and challenging, offering a learning environment where you have the chance to grow and take on new responsibilities.
Do you accept proactive applications even if I can’t find a role that fits my professional background?
We’re always looking for top talent, so if you don’t see a particular position, send an email to careers@totalcomm.com with your resume and cover letter describing why you would be a great fit.
Do I have to have a technology background to work at Total?
No. While many of the roles at Total do require technological experience, there are others that do not, such as in marketing, sales, finance, and human resources. If you have a strong interest in technology and are willing to learn, you can still have a successful career at Total without a formal technical background.
What can I expect after submitting my resume?
Upon applying for a position, our team will review your qualifications and contact you for further discussion if your skillset meets the needs of the role.
Does Total conduct pre-employment verifications
Yes. Pre-employment verifications are based on job requirements, and may include, but are not limited to: medical, drug, criminal background, education, citizenship, professional reference and/or skills assessment.
We Put Our People First
Join Us in Shaping the Future of Technology
Our focus starts and ends with our clients, partners and teammates. If you’re a client-centric professional ready to innovate and collaborate with an amazing team, we want to hear from you!
Carrier Services Account Executive
ROLE SUMMARY
Total Communications is looking to hire an Account Executive responsible for winning new business and driving revenue growth in our Carrier Services division. The AE builds their funnel by setting appointments and meeting with clients to advise them on telecom and data network carrier options that best meet their needs.
CORE RESPONSIBILITIES
- Prospect, cold call and meet with clients to sell Total Communications’ key carrier service solutions from our strategic partners such as Comcast, Windstream, Ring Central, Frontier, Cox, AT&T, and 8×8.
- Consistently develop and maintain a pipeline of leads and qualified prospects that yield new revenue and logo production levels towards monthly quota goals.
- Effectively communicate and demonstrate the features and values of our offerings.
- Close the deal and drive the account management process by supervising all phases of sales cycle to ensure effective installation and integration of client-centric solutions.
- Manage customer relationships, expectations and concerns regarding products and services.
- Achieve and exceed monthly sales goals and create additional revenue opportunities.
- Develop relationships with the end-users of the organization and generate meaningful sales.
- Maintain accurate account creation, revenue forecasting and qualification in CRM, including updating relevant information as needed.
- Ability to be strategic, possess strong analytical skills and negotiation skills.
IDEAL KEYS FOR SUCCESS
- Three or more years of sales and major accounts experience with repeated success as a top performer and closer.
- A self-motivated hunter who thrives on the daily numbers; eager to win business by picking up the phone, setting appointments, and meeting with clients.
- Ability to sell network services and goods where technical knowledge is required.
- Proven experience providing client-centric solutions to large clients.
- Aptitude for identifying creative solutions to resolve complex and difficult issues.
- Expert in network building, negotiation, critical thinking, and issue resolution skills.
- Experience working with solution-based or value-based selling.
Computer Services Engineer
ROLE SUMMARY
The ideal candidate will be supporting existing customers’ infrastructure, implementing new solutions, have responsibility for a portion of sales engineering, and participate in an on-call rotation.
Specifically, this position is responsible for designing, implementing, and providing ongoing support of various elements of Total Communications customers’ IT infrastructure, including but not limited to: Servers/Hosts; Storage Area Networks; Hypervisors; Microsoft/Linux Operating Systems; Client Computers; Network Security elements; Disaster Recovery and Business Continuity applications; Microsoft Exchange/Office 365; Ethernet Switching; Wireless Networking; Active Directory; Domain Name Services; Patch Management; and various.
CORE RESPONSIBILITIES
- Provide backup and recovery support for Total Communications’ customers
- Provide core infrastructure implementation and support
- Provide Exchange/Office365 support
- Provide misc. IT design, implementation, and support.
IDEAL KEYS FOR SUCCESS
- 7 to 10 years’ experience in implementing and supporting a broad range of IT equipment/applications
- Strong organizational, decision making and communication skills
- Ability to deliver excellent customer service and support
- B.S. in Engineering or equivalent experience
- VMware VCP or 5 years of experience
- Microsoft MCSE or 5 years of experience
- Experience with Datto Siris solutions
- Self-motivated, with an ability to work independently and as part of a team
- Able to take a high-level goals and break them down into measurable results
- Comfortable and able to operate in a rapidly growing environment
- Always seeking more knowledge to improve and learn.
Major Account Manager (CT)
ROLE SUMMARY
Total Communications is looking to hire an IT solutions sales champion to drive revenue growth and bring in new business to our Integrated Technology Solutions (ITS) division. Serving as a trusted advisor, the MAE owns their territory and is responsible for the acquisition of new clients, as well as the management and growth of their book of business. Focusing on a set of strategic account targets with well-defined go-to-market sales plays, you will have direct access to senior leadership and a team of highly competent consultants that can provide technical sales support.
CORE RESPONSIBILITIES
- Hunt for new business and consistently maintain a pipeline of leads that yield new enterprise sales opportunities with prospects who would benefit from services and products offered by Total Communications.
- Develop a strong understanding of customers’ pain points, business models, and desired outcomes to effectively advise on customized technology solutions.
- Model best practice selling methodologies to negotiate the configuration, pricing and implementation of Total Communications’ services and products.
- Establish key vendor relationships and work collaboratively to identify and develop new opportunities that continuously improve overall alignment.
- Monitor and coordinate the delivery of Total Communications’ services and products to drive client retention, renewals, upsells and customer satisfaction.
- Manage customer activity within CRM for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.
IDEAL KEYS FOR SUCCESS
- A self-motivated salesperson who thrives on the daily numbers, and is eager to network, prospect and win business.
- 5+ years of sales experience, ideally with 2+ years of selling consulting services in one or more of the following areas: Security, Data Center, Enterprise Networking, Collaboration.
- Demonstrated ability to present and influence credibly and effectively at all levels of the organization, including executive and C-level. The credibility, technical knowledge, and maturity necessary to give high-quality input and presentations is a must.
- Expert in network building, negotiation, critical thinking, and issue resolution skills.
- Experience working with solution-based or value-based selling.
Account Executive (MA)
ROLE SUMMARY
Total Communications is looking to hire an IT solutions sales champion to drive revenue growth and bring in new business to our Integrated Technology Solutions (ITS) division. Serving as a trusted advisor, the MAE owns their territory and is responsible for the acquisition of new clients, as well as the management and growth of their book of business. Focusing on a set of strategic account targets with well-defined go-to-market sales plays, you will have direct access to senior leadership and a team of highly competent consultants that can provide technical sales support.
CORE RESPONSIBILITIES
- Hunt for new business and consistently maintain a pipeline of leads that yield new enterprise sales opportunities with prospects who would benefit from services and products offered by Total Communications.
- Develop a strong understanding of customers’ pain points, business models, and desired outcomes to effectively advise on customized technology solutions.
- Model best practice selling methodologies to negotiate the configuration, pricing and implementation of Total Communications’ services and products.
- Establish key vendor relationships and work collaboratively to identify and develop new opportunities that continuously improve overall alignment.
- Monitor and coordinate the delivery of Total Communications’ services and products to drive client retention, renewals, upsells and customer satisfaction.
- Manage customer activity within CRM for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.
IDEAL KEYS FOR SUCCESS
- A self-motivated salesperson who thrives on the daily numbers, and is eager to network, prospect and win business.
- 5+ years of sales experience, ideally with 2+ years of selling consulting services in one or more of the following areas: Security, Data Center, Enterprise Networking, Collaboration.
- Demonstrated ability to present and influence credibly and effectively at all levels of the organization, including executive and C-level. The credibility, technical knowledge, and maturity necessary to give high-quality input and presentations is a must.
- Expert in network building, negotiation, critical thinking, and issue resolution skills.
- Experience working with solution-based or value-based selling.
Senior Engineer - Cisco
ROLE SUMMARY:
Total Communications is currently looking for a Senior Cisco Engineer to help build out our growing Cisco practice. The Cisco Engineer is responsible for the design, implementation, and follow-up support of projects, as well as opportunities to work on enterprise network infrastructure, security, collaboration, wireless and data center projects. This is a hybrid remote position.
PRIMARY RESPONSIBILITIES INCLUDE:
- Implementation of Cisco UC and Enterprise Network solutions for a wide range of clients
Cisco Collaboration and Enterprise Network upgrades and changes both on-site and remote - Utilize highly developed consultative skills to ensure a positive Professional Services experience for our clients delivered on-time and under budget
- Provide technical escalations for peers and junior technicians
- Provide admin training to clients on the operation and maintenance of the implemented system.
- Work remotely with on-site technicians or clients to perform physical tasks
- Manage tickets assigned to the team queue to deliver billable consulting activities directly to clients
- Create project deliverables including “as built” documents, design summaries, migration plans, and Visio diagrams as appropriate
- Participate in 24×7 on-call duties on a rotating basis
- Update job knowledge by studying technical tools, techniques, and equipment, as well as participating in educational opportunities, reading professional publications, etc.
KNOWLEDGE, SKILLS, AND ABILITIES INCLUDE:
- Professional level of expertise in Cisco UC products
- Experience in design and support of Cisco UC, as well as one or more of the following, Cisco Route/Switch products, Wireless, Security and/or Data Center
- Time & Project Management – be able to appropriate manage projects and tickets independently
- High Energy / Goal Orientation – aggressive style in problem solving / reaching objectives
- Excellent communication skills and comfortability presenting, both internally and client facing.
- Candidate must reside within driving distance of our East Hartford headquarters
- At least 3-5 years of high-level experience in the Cisco space
- CCNP (any vertical) required
- CCIE is preferred
- Experience with Cisco UC Implementation/Support, Cisco CUCM, Unity Connection, UCCX, WebEx Calling and WebEx Contact Center
- Local travel to client sites as required
- Ability to work after hours to accommodate client needs
Senior Network Engineer (CCIE)
POSITION DESCRIPTION:
Total Communications is currently looking for a Cisco Network Engineer to help build out our rapidly growing Cisco Gold Certified Partner practice. The Cisco Network Engineer is responsible for the design, implementation, and follow-up support of network infrastructure, collaboration projects, and Cisco Data Center. This is a hybrid remote position, so candidate must reside within driving distance of our East Hartford headquarters and able to travel to local client sites.
PRIMARY RESPONSIBILITIES INCLUDE:
- Implementation of multiple Cisco solutions for a wide range of clients
- Cisco solutions upgrades and changes both on-site and remote
- Cisco solution support, both pre and post implementation
- Utilize highly developed consultative skills to ensure a positive Professional Services experience for our clients delivered on-time and under budget
- Provide technical escalations for peers and junior technicians
- Provide admin training to clients on the operation and maintenance of the implemented system
- Work remotely with on-site technicians or clients to perform physical tasks
- Manage tickets assigned to the team queue to deliver billable consulting activities directly to clients
- Create project deliverables including “as built” documents, design summaries, migration plans, and Visio diagrams as appropriate
- Participate in 24×7 on-call duties on a rotating basis
KNOWLEDGE, SKILLS, AND ABILITIES INCLUDE:
- High-level expertise in Cisco products and design
- Experience in design and support of Cisco infrastructure, Collaboration, Security, Wireless and/or Data Center
Continue to learn – continually add skills to serve our clients fully and to maintain relevant skills as the IT market transforms - Acquire technical certifications per training plan
- Time / Project Management – be able to appropriate manage time and priorities independently, meeting the billable/chargeable targets set by the company (billable and chargeable time involves assessments, planning, design, configuration, installation, and support of infrastructure solutions)
- Must be able to handle multiple concurrent tasks with minimal supervision
- Must have the ability to thrive in an environment of multiple shifting priorities
- High Energy / Goal Orientation – aggressive style in problem solving / reaching objectives
- Excellent communication skills and comfortability presenting, both internally and client facing
- Create and maintain documentation as it relates to Collaboration and network configuration, network mapping, processes, and service records
EXPERIENCE WITH MOST OF THE FOLLOWING:
- Cisco Collaboration Implementation / Support Experience, CUCM, Unity Connection, UCCX, Webex
- Cisco Enterprise Networking portfolio of products
- Cisco Security products such as Secure Firewall/ NGFW/ASA firewall, IDS, ISE, etc.
- Cisco Wireless portfolio of products
- Cisco Meraki portfolio of products
- Cisco Data Center Products such as Nexus switching and UCS
- VMware and Microsoft server OS
JOB REQUIREMENTS
- CCIE required
- Candidate must reside within driving distance of our East Hartford headquarters
- 5-7 years of industry experience
- Proven track record of successful project implementations or support of Cisco solutions